New Accessibility Statement

This service is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Get advice from AbilityNet on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible.

What to do if you can’t access parts of this website

Contact us (link opens in a new window) if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

We’ll consider your request and get back to you within 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the accessibility requirements, contact the Customer Services Centre by:

  • telephone
    • English language 0300 006 0411
    • Welsh language 0300 006 0422
  • post – HM Land Registry Citizen Centre, PO Box 74, Gloucester, GL14 9BB
  • Online (link opens in a new window)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in a new window).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us (link opens in a new window).

Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard (link opens in a new window), due to the exemptions listed in the ‘Content that’s not within the scope of the accessibility regulations’ section below.

Disproportionate burden

There are no aspects of disproportionate burden for this service.

Content that’s not within the scope of the accessibility regulations

  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (link opens in a new window) if they’re not essential to providing our services.
  • Content captured after this date is exempt under Section 4(2)(f)(i) because reproductions of items in heritage collections, that cannot be made fully accessible because of the incompatibility of the accessibility requirement with either the preservation of the item concerned or the authenticity of the reproduction, are exempt.

How we tested this website

This website was tested using Web Accessibility Evaluation Tool (WAVE), Deque Axe and manual testing of pages.

What we’re doing to improve accessibility

We’ll update this statement as we find or fix any defects.

This statement was prepared on 4th July 2023.

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